Q1:
Are you a trading company or a manufacturer?
We are a factory. We specialize in micro DC motors and DC gear motors with over 14 years of professional manufacturing experience.
Q2:
What is the payment term for a new customer?
We can set up an online Trade Assurance Order for new customers, allowing payments via MasterCard, Visa, and other major options. Customers can also complete payments through PayPal, TT, and more.
Q3:
I cannot find a suitable motor on your website; can you customize one for me?
Yes, we can customize a motor based on our customers' specific application requirements and dimensions.
Q4:
Do you have certificates for your motors?
Yes, our motors are certified with CE, FCC, ISO, and other relevant standards. If you need other specific certifications, we can apply for them on your behalf.
Q5:
How is your quality control structured?
We have professional quality inspectors at every step of the production process. Once assembly is complete, we use high-end testing equipment (such as Hardness Testers, 2.5D Image Testers, Salt Spray Chambers, Life Testers, Temperature Test Machines, and Noise Testers) to verify all product performance metrics.
Q6:
What is the standard lead time for samples and mass production?
Typically, sample production takes about 7-10 working days, while bulk mass production orders range between 20-25 days depending on the final specifications and order quantity.
RadixPro
